After purchasing one of our plans we will ship you the AmblyoPlay Box. AmblyoPlay Box includes AmblyoPlay Glasses with red and blue filters for performing vision therapy and an Activation Code to unlock your AmblyoPlay Account! Every user receives a personalized training program that is tailor-made for their specific problem.
Orders are shipped within the next business day. All orders are shipped from Slovenia, Europe using standard shipping with national post providers or fast shipping with DHL.
Estimated standard shipping delivery times:
Slovenia: 1-2 business days
Europe: 2-6 business days
USA, Canada: 5-14 business days
Rest of the world: 7-14 business days
Estimated fast shipping delivery time:
Worldwide: 1-4 business days
Although AmblyoPlay requires some physical tools that are shipped to you inside AmblyoPlay Box, it is still a digital product. As such, returns are not possible after the activation code inside AmblyoPlay Box used to access AmblyoPlay has been redeemed.
Unredeemed AmblyoPlay Boxes can be returned within 30 days of receipt of your order and in good condition with original packing.
After the 30-day return period is up, Smart Optometry cannot accept returns for AmblyoPlay.
Please note that Smart Optometry does not cover any return shipping fees. Please make sure that all return shipping fees are paid in full. Any order returned with additional shipping charges will not be accepted and therefore no refund is possible.
To initiate a return or refund, contact AmblyoPlay Customer Support ([email protected]) and in 24 hours you will receive details on how to return the products and request the refund.
As we strive to provide you with the best possible vision therapy experience, our team is implementing constant improvements and changes. Most of these changes can be implemented without interrupting the use of AmblyoPlay, but our next update will require a bit more work and maintenance.
For this reason, we would like to notify everyone that AmblyoPlay servers will be down on Wednesday, July 27th between: 7am to 11am GMT // 3am to 7am EDT // midnight to 4am PDT // 5pm to 9pm AEST
You can see the times also HERE!
Since the update to our backend is a big one, there can be some unexpected issues we will have to resolve during the deploy, so we reserve the right to potentially expand the planned maintenance.Should you experience any problems, do not hesitate to contact us at [email protected]!