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FAQ

Technical Info

13

Can I use AmblyoPlay on my smartphone?
Which operation systems AmblyoPlay supports?
What is the best screen size to perform AmblyoPlay exercises?
Can I use AmblyoPlay on different devices?
Do I need an internet connection to use AmblyoPlay?
Is the screen size important?
AmblyoPlay crashed unexpectedly. Did it save my progress?
Do I lose progress if I switch to a different device?
Does AmblyoPlay work on Amazon Fire?
Are 3D glasses from Amazon OK for use with AmblyoPlay?
I broke my AmblyoPlay glasses. Where can I get a replacement?
Can I use it on my TV?
How to know what is the correct size of the glasses for me?

General

10

What does AmblyoPlay work for?
Can I use AmblyoPlay without an optometrist?
Can I get rid of refraction using AmblyoPlay?
How old must a user be to be able to use and benefit from AmblyoPlay?
Does it work for adults?
Can AmblyoPlay help with strabismus?
Can AmblyoPlay help with exotropia/esotropia?
Can AmblyoPlay help with lazy eye/amblyopia?
Can AmblyoPlay help with convergence insufficiency?
Do you need a doctor’s assessment to start with AmblyoPlay?

Purchasing & Payment

21

How can I purchase AmblyoPlay?
Can I extend AmblyoPlay membership when my pre-paid time expires?
What payment methods can be used to purchase AmblyoPlay?
Which box is suitable for me?
When is my AmblyoPlay ending?
Does the time bought start running once I purchase?
How long does it take to ship AmblyoPlay?
Do you ship AmblyoPlay to my country?
Can I get a refund?
How does the 14-Day Money-Back works?
Where will I receive my refund?
My payment was not successful, what can I do?
What does the AmblyoPlay Box include?
What is a Brock String?
Is there a coupon code available?
Are there AmblyoPlay providers available in my region?
I ordered AmblyoPlay but did not receive the box! What can I do?
Is an eye patch included in the box?
Is AmblyoPlay available for free?
I have more children who need AmblyoPlay? Do you offer family discounts?
Is there a trial to try AmblyoPlay before I buy?

Using AmblyoPlay

41

I received AmblyoPlay Box. How can I get started?
What is the activation code?
Where can I enter my activation code?
Is there a User Manual available?
Where can I download the AmblyoPlay app?
How can I create an AmblyoPlay account?
What is onboarding?
What are the AmblyoPlay Glasses with red and blue filters for?
How to use AmblyoPlay filter glasses?
I didn’t receive a verification email after creating an account!
It says my access to AmblyoPlay has expired! How can I extend it?
I forgot my AmblyoPlay password. What can I do?
Where can I update the app?
Where can I get AmblyoPlay App?
I am unable to log in to AmblyoPlay. What can I do?
Can multiple users use the same AmblyoPlay account?
What is “Parent Menu”?
Where can I perform the visual acuity test?
Where can I switch the therapy type?
What is monocular training mode?
What is binocular training mode?
Can I repeat the Onboarding Procedure?
Where can I find more progress inside the AmblyoPlay app?
Where can I recalibrate the screen?
How can I enter the therapy?
Do I wear AmblyoPlay Glasses together with prescription glasses or without?
Where can I set up available games for my child?
How long does a single therapy session last?
Can I change the therapy mode?
Why does my child have to wait between daily therapy sessions?
Can I play more than 30 minutes daily?
Do I wear an eye patch together with AmblyoPlay Glasses?
I don’t have enough Energy to perform single games. What can I do?
Where can I get my Diploma?
Can I change my character?
I don’t have enough Gems to upgrade my character. What can I do?
What are the achievements for?
Can I turn off/on the sound?
Can I change the user name?
Can I switch between male and female characters?
How is the training personalized?

Home
FAQ
Using AmblyoPlay
Is there a User Manual available?

Is there a User Manual available?

Yes! You can download AmblyoPlay User Manual at http://www.amblyoplay.com/user-manual

Updated on August 20, 2021

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Smart Optometry Ltd.
Arkova ulica 43
5280 Idrija
Slovenia, EU

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