Our customer support team is working hard to offer you the best service possible. To make sure that you will receive a swift and useful response from us, please do a search for the answer in our Frequently Asked Questions (FAQs). FAQs are being constantly updated.
You can create new AmblyoPlay account on my.amblyoplay.com, or inside AmblyoPlay application. Following the registration, you will receive authorisation email with verification link to activate the user account.
It can take up to 45 minutes to receive the authentication email with a verification link to activate your account. If an email does not arrive to your inbox in 45 minutes, check your Spam folder. If the email is still not found, please create a new support ticket HERE.
You can create a new password for your AmblyoPlay account from your Login page either on my.amblyoplay.comor in the AmblyoPlay application. Simply click 'Forgot Password?' and follow the password recovery process!
1. Check that you are connected to the internet. AmblyoPlay requires working internet connection to work. 2. If you are unable to enter AmblyoPlay or your profile at my.amblyoplay.com, it might be that you forgot your password. In this case, simply click 'Forgot Password?' and follow the steps to generate
You can activate your subscription in my.amblyoplay.com under Manage Subscriptions. By creating a new subscription plan AmblyoPlay will become active.
Do not worry - once you made and paid your subscription, we shipped to you AmblyoPlay Box with AmblyoPlay Glasses and activation code. Although you already paid first bill for your subscription plan, the time will only start running after you have received AmblyoPlay and activated your subscription with activation
At the time we only support ONE child per account. The main reason for this is that the whole training and vision therapy process is personalised to one individual. It learns from the progress of the child and adapts to his or her needs. If more than one child would
You can cancel your subscription plan in your AmblyoPlay account under Manage Subscriptions tab.
Yes, you can change your subscription plan in your AmblyoPlay account under Manage Subscriptions tab at any time.
Yes, you will be able to use AmblyoPlay and all its functions until the end of your subscription period. You will also be able to resubscribe whenever in your AmblyoPlay account under Manage Subscriptions tab.
AmblyoPlay works on computers running MacOS or Windows (Windows 7 or later) and tablets running Android and iOS.
No. Smartphones are not supported because their screen quality and size limits too much the visual field required for quality performance of vision therapy.
Of course, you can use up to 5 different devices for AmblyoPlay vision therapy. You simply login with your AmblyoPlay account. However, only one child is permitted to use one AmblyoPlay account.
Yes. You have to be connected to the internet to use AmblyoPlay due to tracking functionalities and constantly learning algorithms.
Yes, we recommend larger screen sizes because that leaves us with more room to stimulate the whole visual field of the child. If you have several devices at your disposal, we would recommend using the one with the larger screen.
Yes, AmblyoPlay is constantly synchronising the information from your performance so nothing gets lost.
AmblyoPlay is a vision therapy for children with difficulties in the vision system, such as convergence insufficiency, lazy eye, strabismus and many others. Therapy is conducted through playing different games that stimulate the weaker eye, as well as encourage good cooperation of both eyes. Vision therapy is performed on a
You can change the language inside AmblyoPlay application. When in Parent Menu inside AmblyoPlay, go to 'Account Settings' and select the preferred language.
No. AmblyoPlay can only help with vision dysfunctions that are rooted in the eye muscles performance and bad eye-brain cooperation. It can improve visual acuity, depth perception and other binocular visual functions.
AmblyoPlay does not have a strict age limit. However, we suggest that children begin using AmblyoPlay as soon as possible, starting with the age of 3-4. Vision therapy is the most effective early on in the development of visual function with latest studies placing the upper age for significant improvement
You can change available games for your child in application Parent Menu in Games Selection tab. You can enable or disable games, as well as turn on or off game tutorials.
Each day child has to perform 30-minute therapy session, which is split in two 15-minute parts with a break between both parts.
If you cannot enter Game Menu, and there is a Lock icon instead of Play icon in the top right corner, it means you do not have an active subscription for AmblyoPlay. If you want to create a new subscription plan, visit Manage Subscriptions in your AmblyoPlay profile page. If you have active
The visual acuity button in your Parent Menu indicates that you should perform visual acuity screening as soon as possible. It is used as a tool for tracking the progress of the visual function. Visual acuity screenings in AmblyoPlay are performed once every 2-4 weeks If you do not wish to perform
Yes. Based on the profiling done in the onboarding when you entered AmblyoPlay for the first time, we suggested the form of therapy that based on analytics should work best. However, if you find that the therapy mode is too difficult/easy for your child, you can simply change that in
Vision therapy exercises are pushing eyes of your child to work very hard. It is therefore welcome to take a short break in between to relieve any possible eye strain and to avoid potential headaches. However, some strain and tiredness should appear as a sign of proper and correct exercising.
You are able to play extra games of course if you have enough "energy" to perform them. Your energy level refills to 100% every day and you can purchase additional Energy with your Gems by pressing the "+" button next to energy in the top bar. Additional games can be
You can buy AmblyoPlay at our website (https://www.amblyoplay.com/shop) or at our Official AmblyoPlay Providers – you can find them at the provider's map.
You can see the current prices of all AmblyoPlay packages at our web store (https://www.amblyoplay.com/shop).
Which package is right for you usually depends on how serious the problem we’re solving is, as well as on the age of the patient. The more serious the patient is and the older he or she is – the longer the training procedure will be. On average for children
It does! 30% of our patients are adults and many of them are seeing significant progress. The truth is that due to decreased brain plasticity (the ability of the brain to rewire itself) the progress is slower for adults but it is possible with regular exercise. You can read more
AmblyoPlay can be used from 2.5 years of age, but it depends from the child and their proficiency with electronic devices (computers, tablets). For a 3-year old it’s usually already working really well because they understand what they are supposed to do.
You can track the progress using on your User Page under tab Progress. There you will be able to observe different charts that are showing your progress both inside the games, as well as therapeutic exercises. However, the best way to track progress is to schedule regular vision exams with
Some of the reviews of AmblyoPlay can be found on our webpage and on the App Store and Google Play. There are also a lot of Facebook groups where parents are sharing their experiences with vision therapy and AmblyoPlay is a lot of time the topic. Also, check the AmblyoPlay
If you break your glasses you can contact us to purchase new ones. We send them with standard or fast shipping.
Usually, it takes from 8-10 business days for box to arrive in the US and Canada. If it takes more than that you can always check your tracking number for more information or contact us directly.
We ship AmblyoPlay worldwide except for the countries with UN sanctions or embargoes.
AmblyoPlay does not work on the smartphone. For an optimal therapeutic effect, the smallest screens we support are iOS iPads and Android tablets. You can also use AmblyoPlay on Mac and Windows computers.
During visual acuity screenings, you should not wear AmblyoPlay filter glasses! Just follow the instructions provided.
While we were developing AmblyoPlay we tested out different filter glasses that you can purchase online. However, none of them were filtering out good enough so we decided to start manufacturing glasses by ourselves. For an optimal therapeutic effect, we advise using AmblyoPlay filter glasses.
Sadly, at this time we don't have free trials. There really is just one major reason for this: to experience the therapeutic effect of the software you need our glasses that you receive with every AmblyoPlay Box purchase. We feel that without this, you cannot really experience what AmblyoPlay is
Yes! AmblyoPlay is available to purchase online, but we always prefer to work with specialists! We have a lot of providers already worldwide and if you would like to become one of them just visit https://www.amblyoplay.com/for-doctors and leave us your contact information so we can get in touch with you!
Yes! You can extend your AmblyoPlay access simply by logging into your AmbyloPlay account at https://my.amblyoplay.com. Select the subscription tab and extend your time with subscribing to AmblyoPlay.
AmblyoPlay does work on your Amazon Fire if you have Google Play Store installed. You can find some instructions on how you can install Android applications to your Amazon Fire here! [https://lifehacker.com/how-to-get-google-play-on-a-kindle-fire-and-install-any-1790706649]
We do offer family discounts if you purchase more than 1 box! Contact us directly for a family discount coupon code!
No. Account is created for an individual person. If more people are using one account the progression inside games and exercises won't work as it should.
Your access starts running after activating AmblyoPlay with the activation code you received inside the AmblyoPlay box that was shipped to you.
You can check your time inside the online portal at https://my.amblyoplay.com!
If performing binocular exercises and games you should wear AmblyoPlay filter glasses OVER your prescription glasses! If performing monocular games and exercises you should also wear your prescription glasses but with stronger eye patched.
No. If you are performing binocular exercises and games with filter glasses you should not wear an eyepatch!
If the program determines binocular training mode for you (with red and blue objects on the screen), you should wear AmblyoPlay filter glasses! If you wear prescription glasses you should wear filter glasses over them.
Yes! You can pay for your AmblyoPlay using PayPal, as well as credit cards!
Yes! You can pay with your credit card through PayPal even without a PayPal account! Simply select the PayPal payment option and when asked to log in, click the “Pay with Credit Card without PayPal” option below!
Yes! We accept all Visa and MasterCard credit cards.
All the prices on our webpage are in US Dollars. However, you will be charged in your local currency. The price will be automatically converted for you by your bank or credit card company at current exchange rates at no additional cost for you!
Brock String is a great vision therapy tool for improving your convergence and binocular vision! The Brock String is often used in vision therapy for patients with vergence disorders such as Convergence Insufficiency, patients with Amblyopia (also called Lazy Eye), and for patients with Strabismus. This is important because these
Energy refills itself every day once up to 100%. If you used all of your Energy by performing single games you can purchase more by pressing the "+" button next to Energy in the top bar and purchase more of it with your Gems. If you are running out of
When you finish a stage and you claim your Beginner, Advanced, or Pro diploma, you will receive an email in your inbox with the link to the website where you can enter your name and personalize your diploma before downloading. If this is not the case, you can always contact
Yes. You can change your character by pressing the settings button inside the game's main menu. Keep in mind that switching the character won't give you the same pieces of clothing you collected with your previous character.
Yes. You can simply run another onboarding procedure by going to the parents' menu and search for the button "Repeat Onboarding" in the additional program settings.
There is no assessment needed to start with AmblyoPlay. AmblyoPlay does assessment at the beginning with a simple guided onboarding procedure to determine the best possible therapy mode for the user. However, we always advise you to visit your chosen eye care practitioner and perform regular eye exams to see
Our existing users can contact our support directly inside my.amblyoplay.com portal. We try to respond to all support tickets in 24h time from Monday till Friday. Others can contact us directly at [email protected] or on our website chat.