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FAQ

Technical Info

13

Can I use AmblyoPlay on my smartphone?
Which operation systems does AmblyoPlay support?
What is the best screen size to perform AmblyoPlay exercises?
Can I use AmblyoPlay on different devices?
Do I need an internet connection to use AmblyoPlay?
Is the screen size important?
AmblyoPlay crashed unexpectedly. Did it save my progress?
Do I lose progress if I switch to a different device?
Does AmblyoPlay work on Amazon Fire?
Are 3D glasses from Amazon OK for use with AmblyoPlay?
I broke my AmblyoPlay glasses. Where can I get a replacement?
Can I use it on my TV?
How do I know what the correct size of the glasses is for me?

General

10

What does AmblyoPlay work for?
Can I use AmblyoPlay without an optometrist?
Can I get rid of refraction using AmblyoPlay?
How old must a user be to be able to use and benefit from AmblyoPlay?
Does it work for adults?
Can AmblyoPlay help with strabismus?
Can AmblyoPlay help with exotropia/esotropia?
Can AmblyoPlay help with lazy eye/amblyopia?
Can AmblyoPlay help with convergence insufficiency?
Do you need a doctor’s assessment to start with AmblyoPlay?

Purchasing & Payment

21

How can I purchase AmblyoPlay?
Can I extend AmblyoPlay membership when my pre-paid time expires?
What payment methods can be used to purchase AmblyoPlay?
Which box is suitable for me?
When does my AmblyoPlay expire?
Does the time bought start running once I purchase?
How long does it take to ship AmblyoPlay?
Do you ship AmblyoPlay to my country?
Can I get a refund?
How does the 14-Day Money-Back work?
Where will I receive my refund?
My payment was not successful, what can I do?
What does the AmblyoPlay Box include?
What is a Brock String?
Is there a coupon code available?
Are there AmblyoPlay providers available in my region?
I ordered AmblyoPlay but did not receive the box! What can I do?
Is an eye patch included in the box?
Is AmblyoPlay available for free?
I have more children who need AmblyoPlay. Do you offer family discounts?
Is there a trial to try AmblyoPlay before I buy?

Using AmblyoPlay

41

I received the AmblyoPlay Box. How can I get started?
What is the activation code?
Where can I enter my activation code?
Is there a User Manual available?
Where can I download the AmblyoPlay app?
How can I create an AmblyoPlay account?
What is onboarding?
What are the AmblyoPlay Glasses with red and green filters for?
How do I use AmblyoPlay filter glasses?
I didn’t receive a verification email after creating an account!
It says my access to AmblyoPlay has expired! How can I extend it?
I forgot my AmblyoPlay password. What can I do?
Where can I update the app?
Where can I get the AmblyoPlay App?
I am unable to log into AmblyoPlay. What can I do?
Can multiple users use the same AmblyoPlay account?
What is “Parent Menu”?
Where can I perform the visual acuity test?
Where can I switch the therapy type?
What is monocular training mode?
What is binocular training mode?
Can I repeat the Onboarding Procedure?
Where can I find more progress inside the AmblyoPlay app?
Where can I recalibrate the screen?
How can I enter the therapy?
Do I wear AmblyoPlay Glasses together with prescription glasses or without?
Where can I set up available games for my child?
How long does a single therapy session last?
Can I change the therapy mode?
Why does my child have to wait between daily therapy sessions?
Can I play more than 30 minutes daily?
Do I wear an eye patch together with AmblyoPlay Glasses?
I don’t have enough Energy to perform single games. What can I do?
Where can I get my Diploma?
Can I change my character?
I don’t have enough Gems to upgrade my character. What can I do?
What are the achievements for?
Can I turn the sound off/on?
Can I change the user name?
Can I switch between male and female characters?
How is the training personalized?

Home
FAQ
Using AmblyoPlay

Can I change my character?
Can I change the therapy mode?
Can I change the user name?
Can I play more than 30 minutes daily?
Can I repeat the Onboarding Procedure?
Can I switch between male and female characters?
Can I turn the sound off/on?
Can multiple users use the same AmblyoPlay account?
Do I wear AmblyoPlay Glasses together with prescription glasses or without?
Do I wear an eye patch together with AmblyoPlay Glasses?
How can I create an AmblyoPlay account?
How can I enter the therapy?
How is the training personalized?
How long does a single therapy session last?
How do I use AmblyoPlay filter glasses?
I am unable to log into AmblyoPlay. What can I do?
I didn’t receive a verification email after creating an account!
I don’t have enough Energy to perform single games. What can I do?
I don’t have enough Gems to upgrade my character. What can I do?
I forgot my AmblyoPlay password. What can I do?
I received the AmblyoPlay Box. How can I get started?
Is there a User Manual available?
It says my access to AmblyoPlay has expired! How can I extend it?
What are the achievements for?
What are the AmblyoPlay Glasses with red and green filters for?
What is binocular training mode?
What is monocular training mode?
What is onboarding?
What is “Parent Menu”?
What is the activation code?
Where can I download the AmblyoPlay app?
Where can I enter my activation code?
Where can I find more progress inside the AmblyoPlay app?
Where can I get the AmblyoPlay App?
Where can I get my Diploma?
Where can I perform the visual acuity test?
Where can I recalibrate the screen?
Where can I set up available games for my child?
Where can I switch the therapy type?
Where can I update the app?
Why does my child have to wait between daily therapy sessions?

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